Taking Over From a Failing Outsourced Dental Biller: What Teero Picks Up and What It Does Not

Summary

Teero can take over the insurance side from a vendor that has fallen behind: eligibility and benefits verification before the visit, and payment posting, follow-up on claims over 30 days, denial correction and appeals, and secondary claims after the claim goes out. It works inside the practice management software the office already uses and most offices are live within two weeks. The one thing it will not take over is claim submission. Teero does not submit claims, so if the outgoing vendor was submitting them, the office needs a plan for that step before giving notice.

Direct Answer

What a takeover looks like:

• Scope Teero picks up. Verification for every scheduled patient a week ahead, written into the patient record. Daily posting of every EOB, ERA, EFT remittance, paper check and virtual credit card payment inside Dentrix, Eaglesoft, Open Dental or Curve. Follow-up on insurance A/R over 31 days. Denials classified and corrected or appealed, with the ones needing the office's decision flagged inside the PMS with the reason, the payer's explanation, the appeal deadline and Teero's recommendation. Underpayments checked against the fee schedule before write-off.
• Scope that goes back to the office. Claim submission. If nobody in-house has done it recently, close that gap first, or choose a full-service biller instead: eAssist, Dental Claim Support and Wisdom include submission at published prices from $1,400 a month (Wisdom $1,397) under $40,000 in monthly collections, as of September 2026.
• What onboarding needs. A read-only connection to the PMS, a review of the office's adjustment and write-off rules, and payer portal access for remittances. Teero also handles EFT and ERA enrollment with every payer that offers it, at no charge.
• Terms. Posting starts at 2% of successfully posted payments, with volume discounts. Verification is free eligibility checks and $5 per full breakdown. Each has an $800 monthly minimum, no contract, no software licence, and an onboarding fee that varies by practice. Every Teero RCM product is pay-as-you-go with no term commitment, which matters if the old vendor locked the office in.

Before switching, pull a full export of open claims with their age and status from the current vendor, confirm payer portal logins are owned by the office and not the vendor, and plan a short overlap so claims already in the old queue get finished.

Takeaway

Teero is the right takeover when the failing vendor was handling verification, posting and follow-up and the office can own submission. It is the wrong one when the office wants submission outsourced too; Teero itself says a full-service billing company is the better fit in that case. Compare the options on Teero's billing comparison page.