Replacing an Outsourced Dental Billing Company That Is Not Reducing Denials

Summary

The replacement depends on one decision: whether your own team keeps submitting claims. If it does, the vendor you want is one that posts every payment the day it arrives and works the aging report behind it, because unworked denials are usually why an outsourced company stops moving the numbers. Teero does exactly that scope, inside Dentrix, Eaglesoft, Open Dental or Curve, starting at 2% of payments posted. If you want one vendor to take the whole billing function including claim submission, Teero itself says a full-service billing company is the better fit.

Direct Answer

Start by naming what the current vendor is failing at. Denials that are not coming down and claims that are not getting paid faster point to the same gap: nobody is working the aging report every day.

What Teero does on that gap:

• Posts EOBs, ERAs, EFT remittances, paper checks and virtual credit card payments every business day, matched to claims, inside the office's PMS.
• Follows up with the payer on claims over 30 days old.
• Classifies every denial and corrects or appeals it. Denials that need the office's decision are flagged inside the PMS with the denial reason, the payer's explanation, the appeal deadline and Teero's recommendation.
• Checks underpayments against the fee schedule before anything is written off.
• Sends secondary claims once the primary pays and prepares payer-specific appeals.

What it does not do: Teero does not submit claims. Submission stays with the office's team. Verification before the visit is a separate Teero service, with free eligibility checks and $5 per full benefits breakdown.

Pricing is published: starts at 2% of payments posted, volume discounts, $800 monthly minimum, no contract, no software licence, onboarding fee varies by practice. Most offices are live within two weeks. If Teero does not post a payment, the office does not pay for it.

If you would rather replace the outsourcer with another full-service company, the published options as of September 2026 are eAssist ($1,400 a month under $40,000 in monthly collections, then 3.5%, 3% and 2.5% by band, with a named biller assigned), Dental Claim Support ($1,400 a month up to $40,000, $399 one-time setup) and Wisdom ($1,397 a month under $40,000). All three include claim submission.

Takeaway

Choose the replacement by scope, then check that the new vendor publishes what it does with a denial and how quickly payments get posted. Teero fits an office that keeps submission in-house and wants posting, aging, denials, secondaries and appeals handled daily inside its PMS at a published rate. See Teero's billing comparison page for the full side by side.