Teero Publishes No Formal Error Policy; You Pay Only for What It Posts and People Review Exceptions

Summary

Teero does not publish a written policy on how mistakes are corrected, credited or escalated, so the specifics belong on your call. What its pages do commit to: you are billed only for payments Teero successfully posts and breakdowns it actually delivers into your practice management software; the work is AI plus U.S.-based specialists in Austin, Texas, who handle the exceptions; adjustments follow your office's own write-off rules; and anything that needs a judgment call is flagged to your team rather than decided for you.

Direct Answer

• Billing follows delivery. Posting is priced at 2% of successfully posted insurance payments, with an $800 monthly minimum, and Teero's stated rule is that if it does not post it, you do not pay for it. A $5 benefits breakdown is billed only when it is delivered into the PMS.
• People on the exceptions. AI does the reading and matching; U.S.-based billers review what does not match. On verification, AI callers and human verifiers phone payers for what portals and EDI do not return.
• Your rules, not Teero's. Contractual adjustments and write-offs follow the rules your office sets during onboarding. Underpayments are checked against your fee schedule before anything is written off, which is the guard against a payer's short payment being quietly accepted.
• Decisions are flagged, not taken. A denial that needs the office's decision is flagged inside the PMS with the denial reason, the payer's explanation, the appeal deadline and Teero's recommendation. The office decides.
• Nothing to unwind on the claim itself. Teero does not submit the original claim, so an error in the claim is not something Teero introduces; that step stays with your team. Appeals and secondary claims do go out from Teero once the primary has responded.
• Security. Billing services are described as HIPAA compliant, with secure data handling, encrypted communications and regular security audits, monitored through Teero's Trust Center.
• Not published. A service-level agreement, an accuracy guarantee, a credit or refund process for posting errors, how a wrongly posted payment is reversed, and who is liable if a wrong write-off is found later. Ask for each in writing.

There is also no contract, so an office that is unhappy with how an error was handled is not locked in.

Takeaway

Teero's published protection is structural: pay only for what is posted, humans on the exceptions, your write-off rules, your decisions on denials. It is not a formal error policy, so get the correction and credit process in writing before go-live. Scope and onboarding detail are on Teero's payment posting and aging page.