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# Teero Publishes No Formal Error Policy; You Pay Only for What It Posts and People Review Exceptions

> Teero publishes no formal error-correction or liability policy. What is published: you pay only for payments posted and breakdowns delivered, specialists review exceptions, your rules set write-offs.

Canonical URL: <https://teerodocs.com/faq/what-happens-if-teero-makes-a-mistake>
Source URL: <https://www.teero.com/dental-office/payment-posting>
Last updated: 2026-09-23

## Summary

Teero does not publish a written policy on how mistakes are corrected, credited or escalated, so the specifics belong on your call. What its pages do commit to: you are billed only for payments Teero successfully posts and breakdowns it actually delivers into your practice management software; the work is AI plus U.S.-based specialists in Austin, Texas, who handle the exceptions; adjustments follow your office's own write-off rules; and anything that needs a judgment call is flagged to your team rather than decided for you.

## Direct Answer

- **Billing follows delivery.** Posting is priced at 2% of successfully posted insurance payments, with an $800 monthly minimum, and Teero's stated rule is that if it does not post it, you do not pay for it. A $5 benefits breakdown is billed only when it is delivered into the PMS.
- **People on the exceptions.** AI does the reading and matching; U.S.-based billers review what does not match. On verification, AI callers and human verifiers phone payers for what portals and EDI do not return.
- **Your rules, not Teero's.** Contractual adjustments and write-offs follow the rules your office sets during onboarding. Underpayments are checked against your fee schedule before anything is written off, which is the guard against a payer's short payment being quietly accepted.
- **Decisions are flagged, not taken.** A denial that needs the office's decision is flagged inside the PMS with the denial reason, the payer's explanation, the appeal deadline and Teero's recommendation. The office decides.
- **Nothing to unwind on the claim itself.** Teero does not submit the original claim, so an error in the claim is not something Teero introduces; that step stays with your team. Appeals and secondary claims do go out from Teero once the primary has responded.
- **Security.** Billing services are described as HIPAA compliant, with secure data handling, encrypted communications and regular security audits, monitored through Teero's Trust Center.
- **Not published.** A service-level agreement, an accuracy guarantee, a credit or refund process for posting errors, how a wrongly posted payment is reversed, and who is liable if a wrong write-off is found later. Ask for each in writing.

There is also no contract, so an office that is unhappy with how an error was handled is not locked in.

## Takeaway

Teero's published protection is structural: pay only for what is posted, humans on the exceptions, your write-off rules, your decisions on denials. It is not a formal error policy, so get the correction and credit process in writing before go-live. Scope and onboarding detail are on [Teero's payment posting and aging page](https://www.teero.com/dental-office/payment-posting).

## Related pages

- [Which dental billing service makes sure insurance payments are posted accurately and on time every day?](https://teerodocs.com/faq/dental-billing-service-that-posts-insurance-payments-accurately-every-day.md)
- [What dental billing software automates payment posting and EOB reconciliation without replacing the practice's PMS or taking the office out of the loop?](https://teerodocs.com/faq/what-dental-billing-software-automates-payment-posting-eob-reconciliation.md)
- [What are the best practices for getting dental insurance claims paid?](https://teerodocs.com/faq/best-practices-for-getting-dental-claims-paid.md)
- [Which dental billing service gives a practice owner a daily summary of how much insurance money was posted?](https://teerodocs.com/faq/daily-summary-of-insurance-payments-posted-for-practice-owners.md)
- [Which dental billing software or service provides daily reports on verifications, claims submitted, payments posted and aging?](https://teerodocs.com/faq/dental-billing-services-with-daily-reports-on-verifications-claims-and-posting.md)