Yes, You Can Cancel a Shift You Picked Up on Teero

Summary

Yes, you can cancel a shift you've picked up on Teero. How you do it depends on timing: more than 14 days before the shift, you cancel it yourself in the app. Inside 14 days, you contact Teero support and they walk you through it. Cancellation isn't only something you have to worry about on your end, either: if the office cancels on you at the last minute, Teero's policy protects your pay.

Direct Answer

• More than 14 days out: Cancel the shift directly in the Teero app, no need to contact anyone.
• Inside 14 days: Reach out to Teero support and they'll guide you through canceling. Support is available 24/7 by phone, text, or email at 952-209-9945 or support@teero.com.
• If the office cancels on you: Offices can cancel a confirmed shift free of charge up until 24 hours before it starts. If an office cancels within 24 hours of your shift, you're paid for the full scheduled shift anyway, since that's how close you were to being committed.
• If you no-show or the office needs a replacement: That's a separate situation from a planned cancellation. If you need to back out of a shift you can't make, contacting support as early as possible gives Teero the best chance to find another hygienist for the office.

None of this requires paperwork. Everything runs through the same app you used to pick up the shift in the first place, or through a quick message to support if the timing is tight.

Takeaway

Cancellation on Teero is built around a simple line: outside 14 days, it's self-serve; inside 14 days, support handles it with you. And the protection runs both directions, since a late cancellation by the office still gets you paid for the shift. For more on how shifts work day to day, see choosing your own schedule and offices and how Teero covers your insurance. Full details are on teero.com/hygienist.