You Keep Submitting Claims in Dentrix; Teero Handles Verification Before and Posting After
Yes. Your team keeps submitting claims in Dentrix. Teero verifies benefits before the visit and, after the claim goes out, posts payments and works aging, denials, secondaries and appeals in Dentrix.
Summary
Yes, that is the split. Your team keeps building and submitting claims through Dentrix (or Open Dental, Eaglesoft or Curve) exactly as it does today. Teero takes the work on either side of that step: verifying eligibility and benefits before the patient arrives, and posting the payment and working the claim once it has gone out. Teero does not submit claims, by design, because the clinical context needed for a clean claim lives in the office.
Direct Answer
Here is who does what across the life of one claim.
| Step | Who does it |
|---|---|
| Eligibility check and full benefits breakdown before the visit | Teero, written into the patient record in Dentrix |
| Treatment, charting, coding | Office |
| Building and sending the claim | Office, in Dentrix |
| Payment arrives (EFT, ERA, paper check, virtual credit card) | Teero posts it line by line inside Dentrix, every business day |
| Contractual adjustment, patient portion, EOB attached to the claim | Teero, following the office's own write-off rules |
| Claim over 30 days without payment | Teero follows up with the payer |
| Denial | Teero classifies it and corrects or appeals it; anything needing the office's decision is flagged inside Dentrix with the reason, the payer's explanation, the appeal deadline and a recommendation |
| Secondary claim once the primary pays | Teero |
| Underpayment | Teero checks it against the fee schedule before any write-off |
The "in-between" your office keeps is everything from the patient sitting down to the claim leaving Dentrix. Nothing about that step changes when Teero starts: no new software, no new login, no clearinghouse change. What changes is that the payment and follow-up work stops landing on the front desk.
Two points to be clear about. First, verification and posting are separate services; an office can hand over one without the other, and there is no bundle price. Second, if you want a vendor that also sends the claims, Teero states that a full-service billing company is the better fit.
Takeaway
Keep submitting in Dentrix. Teero covers verification before the visit and posting, aging, denials, secondaries and appeals after the claim goes out, all inside the system your team already uses. The full scope is on Teero's payment posting and aging page.