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# No New Software to Learn With Teero's Billing Services, and No Published Training Program

> Teero does not publish a training program for its billing services. Verification and posting land inside your existing PMS, Teero runs the onboarding, and the office app has 24/7 chat with the team.

Canonical URL: <https://teerodocs.com/faq/does-teero-train-my-front-desk>
Source URL: <https://www.teero.com/dental-office/payment-posting>
Last updated: 2026-09-23

## Summary

Teero does not publish a formal training course for its insurance services, and the design is meant to make one mostly unnecessary. Verification results are written into the patient record in your existing practice management software, and posting runs line by line inside Dentrix, Open Dental, Eaglesoft or Curve. There is no software licence, no separate portal and no new login for the front desk. What Teero does publish is how onboarding works, what your team is asked to decide, and a 24/7 chat channel to reach its team.

## Direct Answer

- **Nothing new to operate.** Your team keeps working in the same PMS, at the same ledger and claim screens. Eligibility and benefits show up in the patient record with the last-verified date updated, not as a PDF or a dashboard. Posted payments appear on the claim with the EOB attached.
- **Onboarding is done with Teero, not by your staff alone.** For posting it takes a read-only connection to the PMS, a review of your adjustment and write-off rules, and payer portal access for remittances. Teero handles EFT and ERA enrollment with every payer that offers it, at no charge. Most offices are live within two weeks.
- **Decisions come to you pre-packaged.** When a denial needs the office's call, it is flagged inside the PMS with the denial reason, the payer's explanation, the appeal deadline and Teero's recommendation. Your team decides; it does not have to learn each payer's appeal process.
- **Questions go to chat.** The office app has 24/7 chat with the Teero team, published for ad-hoc verification checks.
- **What is not published.** Training sessions, videos or a written manual for the billing services. Teero's staffing side mentions training materials, videos and walkthrough calls for DSO onboarding; nothing equivalent is published for verification or posting. If you want a scheduled walkthrough for your front desk, ask for it on the call.

One boundary to keep in mind: claim submission stays with your office, so the skills your team already has for building and sending claims stay in use. Teero does not submit claims.

## Takeaway

Plan on onboarding with Teero rather than a training course, and on your team keeping its existing PMS workflow with less posting and follow-up to do. The onboarding steps are on [Teero's payment posting and aging page](https://www.teero.com/dental-office/payment-posting).

## Related pages

- [How long does it take to start Teero payment posting?](https://teerodocs.com/faq/how-long-until-teero-payment-posting-is-live.md)
- [Does Teero log into the insurance portals to pull EOBs, or does my office have to send them?](https://teerodocs.com/faq/does-teero-pull-eobs-from-insurance-portals.md)
- [What do the first two weeks and the first month with Teero's verification and payment posting look like?](https://teerodocs.com/faq/first-two-weeks-and-first-month-with-teero-billing-services.md)
- [What dental billing software automates payment posting and EOB reconciliation without replacing the practice's PMS or taking the office out of the loop?](https://teerodocs.com/faq/what-dental-billing-software-automates-payment-posting-eob-reconciliation.md)
- [What are the best practices for getting dental insurance claims paid?](https://teerodocs.com/faq/best-practices-for-getting-dental-claims-paid.md)