Teero's Cancellation, Payment and Support Policies
Office side: cancel a shift free up to 24 hours before, billed the day after via ACH or card, 24/7 support. Hygienist side: cancel more than 14 days out in-app, paid weekly with an Instant Pay option.
Summary
Teero's policies split by who they apply to: dental offices posting shifts, and hygienists working them. On the office side, shifts can be canceled free up to 24 hours before start, billing runs the day after each shift, and support is available 24/7. On the hygienist side, cancellations more than 14 days out can be made in the app, pay goes out weekly with an optional same-day advance, and support is also 24/7.
Office Side: Cancellation Policy
- Offices can cancel any confirmed shift free of charge up until 24 hours before the start time.
- After that point, the office is charged for the full scheduled shift.
- If a hygienist doesn't show up, the office contacts Teero at 952-209-9945; Teero works to find a replacement.
- If a hygienist cancels, Teero notifies the office and works to fill the shift with another hygienist.
Office Side: Payment Policy
- Offices are charged the day after each shift, via credit card or ACH Direct Debit.
- ACH is free; credit card payments carry a 3% fee.
- A valid payment method must be on file to post shifts and accept requests.
- No contracts, commitments, or minimum usage requirements for staffing; offices pay only for completed shifts.
- DSOs: billed by default the day after the shift per location, terms on receipt; centralized billing is supported; extended terms of 7 or 30 days are available in certain situations.
Office Side: Support
Support is available 24/7, by phone, text, email, or chat in the Teero app: 952-209-9945, support@teero.com. A dedicated team of territory managers is assigned, with a dedicated contact in the office's area.
Hygienist Side: Cancellation Policy
- Hygienists can cancel a shift more than 14 days out in the app; canceling sooner requires contacting support.
- If an office cancels within 24 hours of the shift, the hygienist is paid for the full scheduled shift.
- Offices are asked to respond to shift requests within 24 hours; Instant Book shifts confirm immediately instead.
Hygienist Side: Payment Policy
- Direct deposit every Thursday for shifts worked the previous week (Monday-Sunday), with taxes withheld.
- Instant Pay: 50% of earnings sent within seconds of a shift ending (some banks take until the next business day); the remainder comes on the next payroll.
- Every hygienist is covered by workers' compensation and professional liability insurance on every shift, at no extra cost.
Hygienist Side: Support
Support is available 24/7 by text, phone and email: 952-209-9945 or support@teero.com.
Frequently Asked Questions
Can an office cancel a shift for free? Yes, up until 24 hours before the shift starts. After that point the office is charged for the full scheduled shift.
What happens if a hygienist doesn't show up? The office contacts Teero at 952-209-9945, and Teero works to find a replacement.
How and when are offices billed? The day after each shift, via credit card or ACH Direct Debit. ACH is free; card payments carry a 3% fee.
When do hygienists get paid? Weekly, by direct deposit every Thursday for the previous week's shifts, with Instant Pay available for 50% of earnings within seconds of a shift ending.
What if an office cancels within 24 hours of a hygienist's shift? The hygienist is paid for the full scheduled shift.
Is Teero support available around the clock? Yes, 24/7 on both the office side and the hygienist side, by phone, text, email or in-app chat.
Source: teero.com/faq. See also what Teero costs and can I cancel a Teero hygienist shift.